Date/Time
Date(s) - 09/10/2019 - 11/10/2019
9:00 am - 4:30 pm
Location
BPMO Hoofdkantoor
Categories
Module 1: ENGAGE with your STAKEHOLDERS
- Consultancy Attitude
- Results-Thinking skills (o.a. Project Intake, Project Order)
- Stakeholder Management (o.a. Leadership, People Skills, Verbal- & Non-verbal Communication
Module 2: GATHER & ANALYZE INFORMATION
- Requirements elicitation
- Dilts Analysis Model
- Root Cause Analysis
- Prioritization
- Idea Generation
Module 3: PRESENT FINDINGS & RECOMMENDATIONS
- Presentation Skills
- The Pyramid Principle
- Overcoming Objections
- Finding Synergetic Solutions
Module4: PLAN & IMPLEMENT RECOMMENDATIONS
- Project Management Methodologies (Prince2, PMP, Agile)
- Organizational Change Management
- Stakeholder Influence
- Team Building
- Process-Thinking Skills
- Motivational Skills
- Political & Cultural Awareness
- Trust Building
- Conflict Management
- Coaching Leadership
- Quality Management
Module 5: EVALUATE RESULTS & EVOLVE ENGAGEMENT
- Giving and Receiving Feedback
- Lessons Learned
- Continuous Improvement
- Celebrate
- Next Steps